Refund policy

Return and Refund Policy

At Nu-Look Cleaners LTD, we strive to provide the best customer experience. We understand that sometimes you may need to return a product or seek a refund. Please read our return and refund policy carefully to understand the process and requirements.

Returns Process:

1. Initiate Return: To initiate a return, please contact our customer service team within 30 days from the date of delivery. You can reach us via 0800 0599 757 or via email sales@nulookcleaners.co.uk

2. Return Authorisation: Our customer service team will guide you through the return process and provide you with a return authorisation number (RMA) if applicable.

3. Package the Product: Please ensure that the product is in its original packaging and include all accessories, manuals, and any other items that were included in the original shipment.

4. Send the Product: Ship the product back to us within 30 days of receiving the return authorisation number. You are responsible for the shipping costs unless the return is due to our error or a defective product.

Refund Process:

1. Inspection: Once we receive the returned product, our team will inspect it to ensure that it meets the required conditions for a refund.

2. Refund Confirmation: If the returned product is approved, we will notify you and initiate the refund process.

3. Refund Method: Refunds will be issued in the same form of payment used for the original purchase, unless otherwise agreed upon.

Customer Requirements:

1. Return Window: Returns must be initiated within 30 days from the date of delivery.

2. Product Condition: The product must be returned in its original condition, unused, undamaged, and with all original packaging and tags intact.

3. Reason for Return: Please provide a valid reason for the return, such as a defective product, incorrect item received, or change of mind (if applicable).

Non-Returnable Items:

Certain items are non-returnable and non-refundable unless they are defective or damaged upon arrival. These items include [provide a list of non-returnable items].

Please note that Nu-Look Cleaners LTD, reserves the right to refuse returns or refunds if the above requirements are not met or if the product is damaged due to misuse, negligence, or unauthorised modifications.

If you have any further questions or need assistance regarding returns and refunds, please contact our customer service team for clarification.

Nu-Look Cleaners LTD, aims to provide excellent customer service and we appreciate your understanding and cooperation in adhering to our return and refund policy.